FAQ

Shipping:

Q: How long will it take my order to ship?

A: Allow 4 business days for your order to ship. We are still a very new operation with a very small team. This will depend largely on the volume of orders we are getting. We will likely will have your order out sooner than that :)

Due to COVID19, in some countries and some states within the USA, delivery may be delayed. Once your order has shipped, you will receive an email confirmation that contains tracking information that should give you an indication of when your order will arrive.


Q: Do you ship internationally?

A: Yes! We ship to every country that the USPS postal service will ship to. 
However, PLEASE NOTE, we are not responsible for any additional charges or duties that customs may require once the items arrive in your country.

 

Sizing / SIZING CHART

Q: Do you have a sizing chart?

A: YES, click HERE for a sizing chart and more detailed info on sizing and fit. PLEASE READ THIS SECTION BEFORE PLACING YOUR ORDER. Generally sizing goes as follows: S: 28-30”. M: 30-32”. L: 32-34”. XL: 34-36”

If you are still unsure about your fit, I suggest limiting the number of items you purchase so you can first make sure they fit well before placing a larger order.

Q: Will you be offering larger sizes, beyond the XL size currently available?

A: YES. Starting with the swimwear launch (hopefully late August - see below), we will be offering all of our products in sizes Small - 3XXXL.


Returns / Exchanges

Due to the nature of the product, we do not accept returns.

Q: I received my order, but the product does not fit me, can I exchange for a different size?

A: On the condition that your item has been unworn and still has the tag attached, we do allow you to exchange your item for a different size item in the same style and color. You are responsible for shipping the items back to us as well as the cost of the additional shipping costs, plus a 15% restocking fee. Please email us at shipping@shopgrandaxis.com for more information on how to exchange your item. You will be issued a refund once we have received the item back from you, and on the condition it has not been worn beyond a fitting, and it still has tags attached.

Swimwear

Q: will you sell swimwear? when?

A: YES, I will be selling swimwear. Due to the COVID pandemic, our swimwear launch was delayed. But we are expected to have items from our swimwear line available for purchase at the end of August 2020, so stay tuned! I'll have the following styles: swim short, square cut, brief, mini brief (the style I wear mostly in the photos on my Instagram (@SteveGrandMusic), bikini, thong, and even a gym short to work out in.