FAQ

Shipping:

Q: How long will it take my order to ship?

A: Allow up to 3 full business days for your order to ship.

(ie: if you chose 2 day shipping, allow up to 5 business days to receive your item)

We are still a very new operation with a very small team. This will depend largely on the volume of orders we are getting. We will likely have your order out sooner than that :)

Due to the COVID-19 pandemic and other factors, many orders are arriving late; shipping carriers are not guaranteeing that they will meet estimated delivery dates. So once your order has shipped, we are not responsible for them arriving late as a result of carrier delays.

Q: Will I get tracking information once my order has shipped?

A: Yes, but you must provide a valid email during check out to receive your tracking information. 

 

Q: Do you ship internationally?

A: Yes! But please bear in mind:

(1) shipping carriers are experiencing delays right now and are not guaranteeing items will arrive on time. USPS is experiencing more significant delays, so please choose a different shipping option if you really need it by a certain time.

(2) we are not responsible for any customs duties/taxes/fees that you may incur. Unfortunately, this is something we don't have control of. If you place an order and chose not to pay whatever duty charges are require, and the package is not returned to us, you will not be offered a refund for these unclaimed items.

(3) we are not responsible for orders that arrive late as a result of carrier delays


Shipping Contact:
For all shipping related questions, comments, concerns, please email us at: shipping@ShopGrandAxis.com


 

Laundry / Wash / Dry Instructions: 

Q: How do I wash and dry my GRAND AXIS UNDERWEAR?

AMachine wash at low temperature. Dry on low heat. No bleach.

QHow do I wash and dry my GRAND AXIS SWIMWEAR:

A: SWIM wash instructions:
Machine wash cold with like colors. Hang to dry. Do not iron. Do not bleach. 

GYM Short wash instructions: 
Machine wash cold. Dry on low. Do not bleach.

Care Label instructions for SOFT CUP INSERT:

  • To get the longest life out of your foam soft cup, I recommend to hand wash and hand dry; DO NOT WRING-OUT to dry.

  • If you would rather machine wash your foam soft cup, then I would advise you to Machine wash cold on a delicate cycle, and hang or lay flat to dry.



Sizing / SIZING CHART

Q: Do you have a sizing chart?

A: YES, there is a tab on every product page that contains a sizing chart.

Though please note if you have previously purchased underwear from us: Our size grading for swimwear has changed slightly. In addition to adding larger sizes, our size M, L and XL were made to fit slightly larger. 

 

UNDERWEAR SIZING CHART: 

Waist Size inches (")  centimeters (cm)
S (small) 28-30" 71-76 cm
M (medium) 30-32" 76-81 cm
L (large) 32-34" 81-86 cm
XL (extra large) 34-36" 86-91.4



SWIMWEAR SIZING CHART: 

Size Chart

Waist size *inches*

Waist size *cm*

Small

28 - 30”

71.1 - 76.2 cm

Medium

31- 33"

78.7 - 83.8 cm

Large

34-36"

86.4 - 91.4 cm

XL

37-39"

94 - 99.1 cm

(2)XXL

40-43"

101.6 - 109.2 cm

(3)XXXL

44-47"

111.7 - 119.4 cm

 

 

If you are still unsure about your fit, I suggest limiting the number of items you purchase so you can first make sure they fit well before placing a larger order.

Q: Will you be offering larger sizes in underwear, as well as swimwear beyond the XL size currently available for underwear?

A: YES. Our upcoming collection of underwear will include up to size (2)XXXL.


Returns / Exchanges

Please read our full RETURNS / EXCHANGES policy before placing an order with us!

Grand Axis RETURN / EXCHANGE POLICY

 

NEW PRODUCTS / RESTOCK:

To be the first to hear about new product launches, I highly encourage you to sign up to our email list here:  shopGrandAxis.com
(the bottom of our home page)
This is where I will also send exclusive discounts you won't want to miss out on.
As of writing this (03/27/2021) I have only used our email list ONCE, to tell our customers about our WARE HOUSE sale (up to 40% off select items).
Suffice it to say, we have no intention of sending you constant emails! And there will always be the "unsubscribe" button on the bottom of each of those emails if you ever decide you no longer want to hear about our awesome new product launches and crazy discounts ;)


Underwear:

APRIL 2021: We will be restocking our original white and charcoal underwear (featuring an improved fit and a soft modal lining pocket for our optional soft cup insert ). Additionally, we will be adding a black color-way option to these styles, a new size (2)XXL, AND a Thong style.

Swimwear:

MAY 2021: We will have new Swimwear in stock in the following styles: Mini-Brief (will be renamed "SG Swim Brief", Bikini, Thong, and a brand new style, the Poser! This swimwear will feature a revised fit, updated lining, and new colors (These styles will be introduced in the following colors: black, military green, ultra marine (light blue) and persimmon (orange). We will probably NOT include colors featured in our 2020 Swimwear Collection, at least not for the next several months, so if you see a color you like now, get it before its gone!

 

Q: What is the swimwear style Steve is always wearing in his photos on Instagram (@SteveGrandMusic) and other social media?

A: The mini-brief is the swimwear style I am wearing 90% of the time. However, I am renaming this item to the "SG Swim-Brief" as of May 2021. It will look and fit nearly identical to the mini brief, with some improvements based on the months of feedback I collected from customers like you. The pouch will have a little more space, and the seat will hug you a little tighter. Additionally, I have engineered the lining pocket to make the silhouette more smooth and flattering; less bunching and easier to get on and off  :)

 

Q: Where can I purchase Steve's 2021 calendar that features him wearing all his GRAND AXIS swimwear?

A: Get my 2021 calendar here: Shop.SteveGrand.com
Autographed and personalized options available! My store also includes all my other merchandise: T shirts, Posters, Signed 8x10 photo prints, Digital, CD, and Vinyl LP Record copies of both of my original albums, and more! Your support is very much appreciated! :)


REVIEWS

Q: I love shopping with you guys! What can I do to help Steve and the GRAND AXIS team?

A: If you've had a positive experience with us, we HIGHLY ENCOURAGE you to leave a review on our store's facebook page. The link below will redirect you to the review section of our store where you can leave your review: https://www.facebook.com/GrandAxisShop/reviews/ 

We also encourage you to write a review of any specific products by visiting that product's page on this site, scrolling down and clicking "write a review."

 


Q: I just had a look through this entire FAQ page and the question I have was not answered. How do I contact someone at GRAND AXIS.

A: For additional questions, comments, and concerns, please email our team at

info@ShopGrandAxis.com


Thanks so much for shopping with us!

- Steve