att. International Shoppers: We are in the process of updating our international shipping methods. We hope to RESUME INTERNATIONAL SHIPPING by SEPTEMBER 23, so check in with us then! Thank you for your support and patience! - Steve

FAQ

Shipping:

Q: How long will it take my order to ship?

A: Allow 4 business days for your order to ship. We are still a very new operation with a very small team. This will depend largely on the volume of orders we are getting. We will likely will have your order out sooner than that :)

Due to COVID19, in some countries and some states within the USA, delivery may be delayed. Once your order has shipped, you will receive an email confirmation that contains tracking information that should give you an indication of when your order will arrive.

Q: Will I get tracking information once my order has shipped?

A: Yes, but you must provide a valid email during check out to receive your tracking information.

 

Q: Do you ship internationally?

A: At the moment, we are in the process of setting up a new system for INTERNATIONAL SHIPPING. In the mean time, we are only shipping domestically. *I AM HOPING TO BEGIN SHIPPING INTERNATIONALY AGAIN DURING THE WEEK OF SEPTEMBER 20, 2020. So please check back then!

 

Laundry / Wash / Dry Instructions: 

Q: How do I wash and dry my GRAND AXIS UNDERWEAR?

AMachine wash at low temperature. Dry on low heat. No bleach.

QHow do I wash and dry my GRAND AXIS SWIMWEAR:

A: SWIM wash instructions:
Machine wash cold with like colors. Hang to dry. Do not iron. Do not bleach. 

GYM Short wash instructions: 
Machine wash cold. Dry on low. Do not bleach.

Care Label instructions for SOFT CUP INSERT:

  • To get the longest life out of your foam soft cup, I recommend to hand wash and hand dry; DO NOT WRING-OUT to dry.

  • If you would rather machine wash your foam soft cup, then I would advise you to Machine wash cold on a delicate cycle, and hang or lay flat to dry.



Sizing / SIZING CHART

Q: Do you have a sizing chart?

A: YES, there is a tab on every product page that contains a sizing chart.

Though please note if you have previously purchased underwear from us: Our size grading for swimwear has changed slightly. In addition to adding larger sizes, our size M, L, and XL, were made to fit slightly larger. 

 

UNDERWEAR SIZING CHART: 

Waist Size inches (")  centimeters (cm)
S (small) 28-30" 71-76 cm
M (medium) 30-32" 76-81 cm
L (large) 32-34" 81-86 cm
XL (extra large) 34-36" 86-91.4



SWIMWEAR SIZING CHART: 

Size Chart

Waist size *inches*

Waist size *cm*

Small

28 - 30”

71.1 - 76.2 cm

Medium

31- 33"

78.7 - 83.8 cm

Large

34-36"

86.4 - 91.4 cm

XL

37-39"

94 - 99.1 cm

(2)XXL

40-43"

101.6 - 109.2 cm

(3)XXXL

44-47"

111.7 - 119.4 cm

 

 

If you are still unsure about your fit, I suggest limiting the number of items you purchase so you can first make sure they fit well before placing a larger order.

Q: Will you be offering larger sizes in underwear, as well as swimwear beyond the XL size currently available for underwear?

A: YES. FALL 2020 UNDERWEAR (hopefully out in November), will run from size  Small - 3XXXL.


Returns / Exchanges

Due to the nature of the product, we do not accept returns.

Q: I received my order, but the product does not fit me, can I exchange for a different size?

A: On the condition that your item has been unworn and still has the tag attached, we do allow you to exchange your item for a different size item in the same style and color. You are responsible for shipping the items back to us as well as the cost of the additional shipping costs, plus a 15% restocking fee. Please email us at shipping@shopgrandaxis.com for more information on how to exchange your item. You will be issued a refund once we have received the item back from you, and on the condition it has not been worn beyond a fitting, and it still has tags attached.

Swimwear

Q: What is the swimwear style Steve is always wearing in his photos on Instagram (@SteveGrandMusic) and other social media?

A: The mini-brief is the swimwear style I am wearing 90% of the time. :)

 


Q: I love shopping with you guys! What can I do to help Steve and the GRAND AXIS team?

A: If you've had a positive experience with us, we HIGHLY ENCOURAGE you to leave a review on our store's facebook page. The link below will redirect you to the review section of our store where you can leave your review: https://www.facebook.com/GrandAxisShop/reviews/ 

We also encourage you to write a review of any specific products by visiting that product's page on this site, scrolling down, and clicking "write a review"

 


Q: I just had a look through this entire FAQ page and the question I have was not answered. How do I contact someone at GRAND AXIS.

A: For additional questions, please email our team at info@ShopGrandAxis.com


Thanks so much for shopping with us!

- Steve