FAQ

Shipping:

Q: How long will it take my order to ship?

A: Allow 4 business days for your order to ship. We are still a very new operation with a very small team. This will depend largely on the volume of orders we are getting. We will likely will have your order out sooner than that :)

Q: Do you ship internationally?

A: Yes! We ship to every country that the USPS postal service will ship to. 
However, PLEASE NOTE, we are not responsible for any additional charges or duties that customs may require once the items arrive in your country.

 

Sizing / SIZING CHART

Q: Do you have a sizing chart?

A: YES, click HERE for a sizing chart and more detailed info on sizing and fit. PLEASE READ THIS SECTION BEFORE PLACING YOUR ORDER. Generally sizing goes as follows: S: 28-30”. M: 30-32”. L: 32-34”. XL: 34-36”

If you are still unsure about your fit, I suggest limiting the number of items you purchase so you can first make sure they fit well before placing a larger order.


Returns / Exchanges

Due to the nature of the product, we do not accept returns.

Q: I received my order, but the product does not fit me, can I exchange for a different size?

A: On the condition that your item has been unworn and still has the tag attached, we do allow you to exchange your item for a different size item in the same style and color. You are responsible for shipping the items back to us as well as the cost of the additional shipping costs, plus a %15 restocking fee. Please email us at shipping@shopgrandaxis.com for more information on how to exchange your item.

Swimwear

Q: will you sell swimwear? when?

A: YES, I will be selling swimwear. It will be available sometime in Spring of 2020. I'll have the following styles: bikini, brief, square cut, swim short, and even a gym short to work out in. Stay tuned!