AT. ALL SHOPPERS:(1) All orders orders placed after Nov 24 will not ship until Monday, Nov 30. (2) Due to COVID-19, shipping companies are not guarenteeing that packages will arrive by their estimated delivery date, and we are not responsible for orders arriving late for these reasons; so keep this in mind when placing your order and choosing your shipping method. Thank you for your understanding and patience! - To our customers within the USA, spend over $100 and get FREE SHIPPING!

FAQ

Shipping:

Q: How long will it take my order to ship?

November 27 UPDATE: PLEASE NOTE: All orders placed after Wednesday, November 25 WILL NOT SHIP UNTIL Monday, November 30, REGARDLESS OF SHIPPING METHOD CHOSEN. If this is going to be an issue, please email us at shipping@shopGrandAxis.com and ask us to cancel your order

**November 28 UPDATE: All orders placed after Saturday, November 28 WILL NOT SHIP UNTIL Wednesday, December 2, REGARDLESS OF SHIPPING METHOD CHOSEN. If this is going to be an issue, please email us at shipping@shopGrandAxis.com and ask us to cancel your order**

A: Allow 2 business days for your order to ship. We are still a very new operation with a very small team. This will depend largely on the volume of orders we are getting. We will likely have your order out sooner than that :)

Due to the COVID-19 pandemic and other factors, many orders are arriving late; shipping carriers are not guaranteeing that they will meet estimated delivery dates. So once your order has shipped, we are not responsible for them arriving late as a result of carrier delays.

Q: Will I get tracking information once my order has shipped?

A: Yes, but you must provide a valid email during check out to receive your tracking information. 

 

Q: Do you ship internationally?

A: Yes! But please bear in mind:

(1) shipping carriers are experiencing delays right now and are not guaranteeing items will arrive on time. USPS is experiencing more significant delays, so please choose a different shipping option if you really need it by a certain time.

(2) we are not responsible for any customs duties/taxes/fees that you may incur. Unfortunately, this is something we don't have control of.

(3) we are not responsible for orders that arrive late as a result of carrier delays
 

Laundry / Wash / Dry Instructions: 

Q: How do I wash and dry my GRAND AXIS UNDERWEAR?

AMachine wash at low temperature. Dry on low heat. No bleach.

QHow do I wash and dry my GRAND AXIS SWIMWEAR:

A: SWIM wash instructions:
Machine wash cold with like colors. Hang to dry. Do not iron. Do not bleach. 

GYM Short wash instructions: 
Machine wash cold. Dry on low. Do not bleach.

Care Label instructions for SOFT CUP INSERT:

  • To get the longest life out of your foam soft cup, I recommend to hand wash and hand dry; DO NOT WRING-OUT to dry.

  • If you would rather machine wash your foam soft cup, then I would advise you to Machine wash cold on a delicate cycle, and hang or lay flat to dry.



Sizing / SIZING CHART

Q: Do you have a sizing chart?

A: YES, there is a tab on every product page that contains a sizing chart.

Though please note if you have previously purchased underwear from us: Our size grading for swimwear has changed slightly. In addition to adding larger sizes, our size M, L and XL were made to fit slightly larger. 

 

UNDERWEAR SIZING CHART: 

Waist Size inches (")  centimeters (cm)
S (small) 28-30" 71-76 cm
M (medium) 30-32" 76-81 cm
L (large) 32-34" 81-86 cm
XL (extra large) 34-36" 86-91.4



SWIMWEAR SIZING CHART: 

Size Chart

Waist size *inches*

Waist size *cm*

Small

28 - 30”

71.1 - 76.2 cm

Medium

31- 33"

78.7 - 83.8 cm

Large

34-36"

86.4 - 91.4 cm

XL

37-39"

94 - 99.1 cm

(2)XXL

40-43"

101.6 - 109.2 cm

(3)XXXL

44-47"

111.7 - 119.4 cm

 

 

If you are still unsure about your fit, I suggest limiting the number of items you purchase so you can first make sure they fit well before placing a larger order.

Q: Will you be offering larger sizes in underwear, as well as swimwear beyond the XL size currently available for underwear?

A: YES. FALL 2020 UNDERWEAR (hopefully out in November), will run from size  Small - 3XXXL.


Returns / Exchanges

Due to the nature of the product, we do not accept returns.

Q: I received my order, but the product does not fit me, can I exchange for a different size?

A: On the condition that your item has been unworn and still has the tag attached, we do allow you to exchange your item for a different size item in the same style and color. You are responsible for shipping the items back to us, and for the cost of shipping the new items back out to you. Please email us at shipping@shopgrandaxis.com for more information on how to exchange your item.

 


Swimwear

Q: What is the swimwear style Steve is always wearing in his photos on Instagram (@SteveGrandMusic) and other social media?

A: The mini-brief is the swimwear style I am wearing 90% of the time. :)

 


Q: I love shopping with you guys! What can I do to help Steve and the GRAND AXIS team?

A: If you've had a positive experience with us, we HIGHLY ENCOURAGE you to leave a review on our store's facebook page. The link below will redirect you to the review section of our store where you can leave your review: https://www.facebook.com/GrandAxisShop/reviews/ 

We also encourage you to write a review of any specific products by visiting that product's page on this site, scrolling down and clicking "write a review."

 


Q: I just had a look through this entire FAQ page and the question I have was not answered. How do I contact someone at GRAND AXIS.

A: For additional questions, please email our team at info@ShopGrandAxis.com


Thanks so much for shopping with us!

- Steve