Return, Exchange & Refund Policy
Return, Exchange & Refund Policy
Last updated: December 11, 2023
Thank you for shopping at Grand Axis!
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns:
DOMESTIC Orders (placed within the USA):
We accept RETURNS & EXCHANGES on the following conditions:
- Goods must be UNWORN with Tags STILL ATTACHED
- Goods must be returned to us no later than 30 days after they arrived to you.
- Goods that are "FINAL SALE" and / or "WAREHOUSE SALE" and / or items discounted more than 39% are NOT ELIGIBLE for RETURN / EXCHANGE.
- All items are subject to be approved / rejected for refund or return upon inspection at our discretion if the garment is not in the condition specified above.
- You are responsible for shipping the items back to us
- Exchanges and Refunds will be shipped out / issued only after we receive your Return Items. Refunds will be issued only through the same payment method you used to place the order. Refunds may take a few days to process depending on your payment method.
For DOMESTIC RETURNS - PLEASE NOTE:
- a $5.00 RESTOCKING FEE will be deducted from your Refund amount.
For DOMESTIC EXCHANGES - PLEASE NOTE:
- You will NOT be charged a Restocking Fee when making an exchange, but you are responsible for shipping the items back to us.
**By mailing your items back to us, You agree to ALL of Our terms above.**
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INTERNATIONAL Orders (placed OUTSIDE the USA):
We accept RETURNS ONLY for INTERNATIONAL Orders on the following conditions:
- You are responsible for (the cost of) shipping the items back to us. We cannot create return labels for international orders.
- Goods must be UNWORN with Tags STILL ATTACHED
- Goods must be returned to us no later than 30 days after they arrived to you.
- Goods that are "FINAL SALE" and / or "WAREHOUSE SALE" and / or items discounted more than 39% are NOT ELIGIBLE for RETURN / EXCHANGE.
- All items are subject to be rejected for refund or return upon inspection at our discretion if the garment is not in the condition specified above.
- Refunds will be shipped out / issued only after we receive your Return Items. Refunds will be issued only through the same payment method you used to place the order. Refunds may take a few days to process depending on your payment method.
- a $5.00 RESTOCKING FEE per item will be deducted from your Refund amount.
**By mailing your items back to us, You agree to ALL of Our terms above.**
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TO INITIATE A RETURN / EXCHANGE:
please email: info@ShopGrandAxis.com
*Or between Jan 30 2024 - March 4 2024* Copy on email: shipping@ShopGrandAxis.com
- You must include (1) the email you placed your order with ~OR~ (2) your order number.
- We encourage you to share the reason for the Return / Exchange
*Your RETURN PACKAGE must contain your ORDER NUMBER & EMAIL ADDRESS on the inside of the package.*
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DAMAGED / DEFECTIVE ITEMS:
If your product arrived to you damaged or defective in anyway, you must notify us within' 30 days of receiving your order.
You must include PHOTOS of the damage product, as well as the information requested above (Order Number, Email address used to place order, etc).
Thank you!
- Steve
GRAND AXIS LLC
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- info@shopgrandaxis.com
*Or between Jan 30 2024 - March 4 2024* Copy on email: shipping@ShopGrandAxis.com