Return, Exchange & Refund Policy
Thank you for shopping at Grand Axis!
Please review our policy on refunds and returns before placing your order:
To initiate a RETURN or EXCHANGE: CLICK HERE
RETURN POLICY
DOMESTIC ORDERS (placed within the USA):
We accept RETURNS & EXCHANGES on the following conditions:
- Goods must be UNWORN with Tags STILL ATTACHED
- Goods must be returned to us no later than 45 days after they arrived to you.
- Goods that are "FINAL SALE" and / or "WAREHOUSE SALE" and / or items discounted more than 39% are NOT ELIGIBLE for RETURN / EXCHANGE.
- All items are subject to be approved / rejected for refund or return upon inspection at our discretion if the garment is not in the condition specified above.
- You are responsible for shipping the items back to us, or we can send you a label at a $5 cost.
- Refunds will be issued only after we receive your Return Items. Refunds will be issued only through the same payment method you used to place the order. Refunds may take a few days to process depending on your payment method.
For DOMESTIC RETURNS - PLEASE NOTE:
- Return fee: 10% of returned items' value (deducted from refund amount)
- This product is not eligible for a return or a refund when it is discounted more than 39% it's original price, per our return policy.
For DOMESTIC EXCHANGES - PLEASE NOTE:
- You will NOT be charged a Restocking Fee when making an exchange, but you are responsible for shipping the items back to us (or we will provide you a label for a $5 cost)
**By mailing your items back to us, You agree to ALL of Our terms above.**
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INTERNATIONAL Orders (placed OUTSIDE the USA):
We accept RETURNS ONLY for INTERNATIONAL Orders on the following conditions:
- You are responsible for (the cost of) shipping the items back to us. We cannot create return labels for international orders.
- Goods must be UNWORN with Tags STILL ATTACHED
- Goods must be returned to us no later than 45 days after they arrived to you.
- Goods that are "FINAL SALE" and / or "WAREHOUSE SALE" and / or items discounted more than 39% are NOT ELIGIBLE for RETURN / EXCHANGE.
- All items are subject to be rejected for refund or return upon inspection at our discretion if the garment is not in the condition specified above.
- Refunds will be shipped out / issued only after we receive your Return Items. Refunds will be issued only through the same payment method you used to place the order. Refunds may take a few days to process depending on your payment method.
- Return fee: 10% of returned items' value (deducted from refund amount)
**By mailing your items back to us, You agree to ALL of Our terms above.**
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DAMAGED / DEFECTIVE ITEMS:
If your product arrived to you damaged or defective in anyway, you must notify us within' 45 days of receiving your order.
You must include photos of the damage product, as well as the information requested above (Order Number, Email address used to place order, etc).
Thank you!
- Steve
GRAND AXIS LLC
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- info@shopgrandaxis.com